1313 Privacy Policy — Protecting Our Users' Data
Effective Date: 1 January 2026
This Privacy Policy explains how 1313 collects, uses, stores, and protects your personal information when you use our platform. We are committed to safeguarding the privacy of every user in Malaysia with care and responsibility. By registering or using the 1313 platform, you agree to this policy.
Information We Collect
In order to provide a secure and effective service, 1313 collects various types of information from users, including:
Account Information
During registration, you are required to provide your full name, email address, phone number, and other identification details needed for identity verification. This information is used to verify your account and maintain platform security.
Device & Browser Information
Our platform automatically records technical information such as device type, operating system, web browser, IP address, and language settings. This data helps us optimise the user experience and detect any suspicious activity.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect information related to your chosen payment method. We do not store your full card number directly — all transactions are processed through secure, encrypted third-party payment processors.
Usage Data & Cookies
We use cookies and similar tracking technologies to record platform usage habits, pages visited, session duration, and your settings preferences. This data is used to improve the user experience and deliver more relevant content.
Purpose of Data Use
Information collected by 1313 is used for the following purposes:
- Account verification & security — ensuring that only authorised users can access their accounts.
- Transaction processing — handles deposits, withdrawals, and related payments in MYR accurately.
- Legal compliance — fulfilling legal requirements related to identity verification, fraud prevention, and anti-money laundering.
- Platform improvements — analysing usage patterns to improve platform functionality, design, and performance.
- Service communications — sending important notifications related to your account, policy updates, and transaction details.
- Customer support — helping the 1313 support team understand the context of your enquiry and resolve issues more efficiently.
We do not use your information for third-party advertising purposes without your consent.
Cookies & Tracking Technologies
The 1313 platform uses session cookies and persistent cookies for the following purposes:
- Essential Cookies — required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
- Performance Cookies — collecting aggregated data on how users interact with the platform for technical improvement purposes.
- Preference Cookies — saving your preferences such as language and display theme for convenience in future sessions.
You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of parts of the platform. Continued use of the platform is considered your consent to the use of cookies as described.
Data Storage, Security & Sharing
Retention Period
Your personal information is retained for as long as necessary to fulfil the purposes outlined in this policy, or for as long as your account remains active. Following account closure, we may retain certain information for a defined period to meet legal compliance and fraud prevention requirements.
Security Measures
1313 uses SSL encryption and industry-standard security protocols to protect all data transmitted between your device and our servers. Access to users' personal data is restricted to authorised personnel only and is subject to strict internal controls.
Third-Party Sharing
1313 does not sell, rent, or disclose your personal information to third parties for advertising purposes. However, we may share necessary information with:
- Approved payment processors for handling transactions in MYR.
- Relevant authorities where required by law or court order.
- Technical service providers involved in platform operations, subject to strict confidentiality agreements.
User Rights & How to Contact Us
As a 1313 user, you have the following rights regarding your personal information:
- Right of Access — you may request a copy of the personal information we hold about you through your account panel or by contacting customer support.
- Right to Rectification — if your information is inaccurate or incomplete, you can update it directly in your account settings or contact us to have it corrected.
- Right to Erasure — you may request the deletion of your account and personal information, subject to retention requirements set out by law.
- Right to Withdraw Consent — for optional marketing communications, you may withdraw your consent at any time through the notification settings in your account.
Privacy Policy Updates
1313 reserves the right to update this Privacy Policy from time to time. You will be notified of any material changes via an in-platform notice or an email to your registered address. Continued use of the platform after changes take effect will be considered acceptance of the updated policy.
Contact Support
If you have any questions about this Privacy Policy or wish to submit a request regarding your personal data, please reach out to the 1313 support team via Live Chat in your account panel or contact us at: [email protected]
Your Privacy, Our Priority
At 1313, we take every aspect of your data protection seriously. Register your account with confidence, or reach out to our support team if you have further questions.